Terms & Conditions

and privacy statement

1. Scope

These terms and conditions are between you and Hotel Ter Brughe, and apply to all bookings of hotel rooms in Hotel Ter Brughe. You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissible assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.

2. Room rate and city tax

The room rate charges agreed when you made your reservation will apply to your booking. Meals, drinks and other extras are not included in room rate charges, unless otherwise agreed. All charges are inclusive of VAT and are shown and must be paid in local currency. Room rate charges must be prepaid on non-refundable offers, all other charges must be paid on check-out or check-in. To all bookings City Tax will apply.

3. Cancellation, modifications and no-show

We have flexible and non-refundable rates. For the flexible rates cancellation of the reservation is possible by 15:00 four days before your arrival, unless otherwise specified at the time of your reservation. If you cancel your reservation after 15:00, four days before arrival, we will charge the full amount of the booking. Peak periods may have additional cancellation restrictions, of which you will be informed at the time of reservation. With a non-refundable rate it is not possible to change or cancel your reservation, and the total reservation sum including city tax will be directly charged to your credit card. If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com), you must cancel or modify your booking through the agency that you used to make the booking.

4. Check-in

Check-in is from 15:00. In the case of an early arrival, we advise to come to our hotel and we will do utmost to check you in as soon as possible. If this is not possible, we will be happy to store your luggage for you. In this manner, it is possible to enjoy Bruges, and check-in at a later time.

5. Check-out

Check-out time is from 07:00 till 11:00. If you have not checked-out by 11:00, a late check-out fee may be charged. If you have not checked-out by 4pm we may charge an extra night. Open balances will be charged to your credit card on file. In case of early check-out before 07:00, we request you to pay your invoice on the evening before with one of our staff, and leave your key in an allocated box at reception upon leaving the hotel in the morning.

6. Breakfast

Breakfast is served daily from 08:00 till 10:30.

7. Luggage

It is possible to leave your luggage for one day on the day of check-out free of charge. Just contact us and we will keep it in our luggage room for you.

8. Late check-out

Depending on availability late check-out may be possible against payment of an additional fee.

9. No show

In the unfortunate event of not showing up on the day of arrival the full amount of the reservation including taxes will be charged to your credit card.

11. Invoice

An invoice is available upon request.

12. Age

If you are underage and you are not accompanied by someone of age 18 or older Hotel Ter Brughe reserves the right to evict you from the hotel.

13. Room occupancy, children and extra beds

The maximum occupancy of a double room is 2 people and.A Triple room can host 3 people. There is no capacity for extra beds in the room. Children up to 15 kg and 120 cm can sleep in a baby cot in some of the rooms, which needs to be reserved in advance at a fee. Maximum 1 baby cot per room.

14. Pets

Unfortunately, pets are not allowed.

15. No smoking

Hotel Ter Brughe is strictly a non-smoking hotel. Smoking is prohibited in the rooms and the entire hotel, and smoking and/or tampering with the fire alarm will result in a fine of €500, – (five hundred euro).

16. Parking

For parking options in Bruges please contact our staff.

17. Damage to hotel

Any damage to rooms or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.

18. Valuables and Lost Items

You acknowledge and agree that Hotel Ter Brughe cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.

19. Wireless internet access (free of charge)

Our wireless network is provided without warranties of any kind, either expressed or implied. We do not guarantee that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network. Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.

20. Recording and photography

Any audio and video recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us.

21. Liability of Hotel Ter Brughe

Our liability to you shall not exceed the amount of the charges paid by you to us save to the extent any liability cannot be excluded or limited by law. We will also not be liable to you for any special, indirect or consequential loss or damage.

22. Force majeure

Hotel Ter Brughe does not accept liability or pay any compensation for its failure to provide services contracted due to circumstances beyond our control, (natural) disaster, fire, (acts of) war and terrorism, industrial disputes, adverse weather conditions, strikes, riots, civil disorder, governmental regulations, or any other catastrophic event, circumstance or emergency, making it impossible, illegal or preventing guests from staying in Hotel Ter Brughe.

23. Group Reservations

We request you to contact the hotel if you wish to make a group reservation. We consider a reservation of 3 or more rooms to be a group reservation and are subject to management revision and approval.

24. Governing law and jurisdiction

These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Belgian law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside.


Privacy Statement

Hotel Ter Brughe processes your data because you are using our services and/or you are providing us with your personal data. Below you will find an overview of the personal data we process:

- First and last name
- Address, Phone number
- E-mail address

For what purpose and on what basis do we process your personal data?

We store your personal data only with your booking . We will not use this information for anything else.
Hotel Ter Brughe processes your data for the following purposes:

- Handling (the payment) your booking
- To call you, or send you an e-mail, if necessary to carry out services
- Inform you about changes to our services or products
- Allow you to create an account
- Provide services to you

Hotel Ter Brughe does not store your personal data for longer than is strictly necessary to realize the purposes for which your data is collected. Hotel Ter Brughe shares your personal data with various third parties if this is necessary for the execution of our services and to comply with any legal obligation. You have the right to view, correct or delete your personal data. You can do this yourself through the personal settings of your account. We take the protection of your personal data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly protected or there is evidence of abuse, or if you have any questions about your privacy or security of your personal data, please contact us.